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General Terms and Conditions for Booking

The following General Terms and Conditions for Booking govern the legal relationship between Pareus Service Srl, with registered office in Bolzano, Sparkassenstrasse 18, the operator of the holiday resort in Caorle, Viale degli Usignolo 2, also known as "Pareus Beach Resort" (hereinafter referred to as "Resort"), and the person making the booking (hereinafter referred to as "Guest").

These General Terms and Conditions for Booking become an integral part of the accommodation contract between the Guest and the Resort. The Guest is therefore obliged to read these General Terms and Conditions for Booking carefully.

In the event that the Resort confirms a booking and a contract is concluded in accordance with Article 1 below, the Guest shall declare that he/she accepts the General Terms and Conditions for Booking for him/herself and any other fellow travellers for whom the contract is concluded and that he/she is authorised to accept the General Terms and Conditions for Booking.

1. Accommodation contract

Upon receipt of a booking confirmation, the contract between the Guest and the Resort that regulates the stay at the resort for the period stated in the reservation shall enter into effect as described below.

Reservations can be made in person at the Resort, requested by e-mail to reservation@pareus-resort.com, by telephone on +39 0421 1832 183 or via the internet site www.pareus-resort.com. Booking confirmation is subject to payment of a deposit by the Guest in accordance with Article 2.1. If the booking is made via the internet site, the Guest will be sent the booking confirmation by e-mail.

The Guest is obliged to carefully check the booking confirmation and contact the Resort immediately if it is allegedly incorrect or incomplete.

2. Payment for the stay

2.1 Deposit (Caparra Confirmatoria)

Upon booking, the Guest is obliged to pay a deposit amounting to 30% of the owed accommodation price by bank transfer or credit card (the following credit cards are accepted: Visa, Mastercard, CartaSI, Maestro). If payment is made by bank transfer, the surname of the Guest who made the reservation and the period of the stay or the code specified by the Resort or booking identification must be stated in the purpose of payment.

If payment is made by bank transfer, the Guest must make this payment within five days of receiving the booking confirmation and send corresponding proof of the completed payment to reservation@pareus-resort.com.

If the deposit is not paid within the above-mentioned deadline, the booking will be deleted and the accommodation contract cancelled, meaning that the accommodation becomes available again for new bookings.

2.2 Payment of the balance

The remaining balance (accommodation price minus the deposit paid plus accommodation tax and any other service fees) is payable by credit card/debit card at the latest when checking out.

Bank cheques are not accepted. Cash payments are only permitted up to the maximum amount specified by law (currently EUR 1,999.00).

3. Check-in/Check-out

Unless agreed otherwise, check-in is possible from 4:00 p.m. to 8:00 p.m. on the day of arrival. Any late arrival must be immediately reported to the reception by e-mail at reservation@pareus-resort.com or by calling +39 0421 1832 183 in order to ensure a smooth handover of the accommodation.

Check-out must take place by 10:00 a.m. at the latest on the day of departure. A later check-out is only possible if it has been approved by reception with sufficient notice.

4. Changing a booking

The Guest is not entitled to change a confirmed booking. However, the Resort will do its best to accommodate change requests where possible. Change requests must be communicated to the Resort immediately by e-mail to reservation@pareus-resort.com or by calling +39 0421 1832 183.

5. Cancellation

Cancellations must be communicated to the Resort exclusively by e-mail to reservation@pareus-resort.com, whereby the following conditions apply:

5.1 From 06.08.2021 to 10.09.2021:

Cancellation is possible if it is requested in contractual form no later than the 15th day before the agreed day of arrival. The deposit already paid will be refunded in the form of a voucher that can be used at the Resort for a reservation within the current year or the following year.

If the Guest does not arrive on the agreed date without having given timely notice of cancellation, there will be no refund of the deposit. The Guest reserves the right to prove that he/she was prevented from receiving the service owed for reasons of force majeure.

5.2 From 11.09.2021 to 31.03.2022:

Cancellation is possible if it is reported in contractual form no later than the 4th day before the agreed day of arrival. The deposit already paid will be refunded in the form of a voucher that can be used at the Resort for a reservation within the current year or the following year.

If the Guest does not arrive on the agreed date without having given timely notice of cancellation, there will be no refund of the deposit. The Guest reserves the right to prove that he/she was prevented from receiving the service owed for reasons of force majeure.

6. Early departure

If the Guest departs earlier than agreed, he/she shall owe the total amount for the period stated in the booking confirmation, unless the Resort or its employees are responsible for the circumstance leading to the early departure or if an instance of force majeure applies.

7. Unavailable accommodation

If the accommodation booked by the Guest is unavailable for reasons for which the Resort is responsible, the Resort is entitled to offer equivalent or better accommodation.

8. Parking space

The Guest is entitled to one parking space, which is allocated upon check-in. All parking spaces are covered and unguarded. The Resort shall not be liable in the event of damage to the vehicle, theft of the vehicle or the items in it.

9. Disclaimer / force majeure

The Resort endeavours to continuously update the internet site and ensure flawless functioning, however it is not liable for technical or other circumstances that are beyond the Resort's control or for restrictions/failures owing to force majeure.

The Resort shall also not be liable for inadequate services or for failure to provide services as a consequence of accidental equipment failure or force majeure. It is also not liable for damages caused by other guests or due to force majeure. Force majeure is understood as events beyond the control of both parties (e.g. natural disasters, riots and strikes - insofar as they are at national level - national and local lockdowns due to the Covid-19 pandemic, Covid-19-related illnesses or comparable events which render fulfilment of the contract wholly or partially impossible).

10. Governing law

The legal relationship between the Guest and the Resort is governed by Italian law.

11. Data protection

With respect to data protection, reference is made to the data protection informationprivacy policy.

12. Language of the General Terms and Conditions for Booking

The General Terms and Conditions for Booking are available in Italian, German and English. In the event of a contradiction, the Italian version shall prevail.

13. Rules of conduct

The Guest shall treat all items belonging to the Resort with care, caution and vigilance and use them only for their intended purposes. The Guest shall be liable for any damages caused by him/herself or his/her fellow travellers, whereby he/she reserves the right to prove that the damages occurred through no fault of his/her own or his/her fellow travellers (intent and all forms of negligence).

The Guest also agrees to observe and ensure compliance to all regulations regarding use of the Resort's services and communal areas, which are continuously adapted and communicated to the Guest upon arrival at the Resort or posted there for information.

14. Consent to the General Terms and Conditions for Booking

Pursuant to Articles 1341 and 1342 of the Italian Civil Code (Codice civile), when concluding a booking the Guest expressly agrees to the General Terms and Conditions for Booking as listed here for him/herself and for any other guests and third parties for whom he/she has made the booking, especially Articles 1 (booking confirmation subject to payment of a deposit), 2.1 (deposit, cancellation of a booking in case of failure to pay the deposit), 4 (changing a booking), 5 (cancellation and retention of the deposit), 6 (early departure), 9 (disclaimer and instances of force majeure) and 13 (rules of conduct).